Privacy policy

Ferox operates this store and website, including all information, content, features, tools, products, and services, in order to provide you, the customer, with an appropriate shopping experience (the “Services”). Ferox is supported by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal data when you visit, use, make a purchase, or carry out any other transaction through the Services, or when you communicate with us. In the event of a conflict between our Terms and Conditions of Service and this Privacy Policy, the Privacy Policy will prevail with respect to the collection, processing, and disclosure of your personal data.

Please read this Privacy Policy carefully. By using and accessing the Services, you confirm that you have read and understood this Privacy Policy, including how we collect, use, and disclose your information.

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Personal data we collect or process

When we use the term “personal data,” we refer to information that identifies or can reasonably be linked to you or another individual. Personal data does not include information collected anonymously or that has been anonymized so that it cannot identify you.

We may collect or process the following categories of personal data, including inferences derived from such data, depending on your interaction with the Services, where you live, and as permitted or required by applicable laws:

* Contact details, including name, address, billing address, shipping address, phone number, and email address.
* Financial data, including credit card, debit card, or bank account numbers, payment details, transaction details, payment method, payment confirmations, and other payment information.
* Account data, including username, password, security questions, preferences, and settings.
* Transaction data, including items you view, add to cart, add to wishlist, purchase, return, exchange, or delete, as well as your past transactions.
* Communications with us, including any information you provide when contacting customer support or submitting disputes.
* Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.
* Usage information, including how and when you interact with and navigate the Services.

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Sources of personal data

We may collect personal data from the following sources:

* Directly from you, such as when you create an account, use the Services, communicate with us, or provide your data.
* Automatically through the Services, including via your device, cookies, and similar technologies.
* From our service providers, when they process your data on our behalf.
* From partners or third parties.

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How we use your personal data

Depending on your interaction with us, we may use your personal data for the following purposes:

* Providing, personalizing, and improving the Services: processing payments, fulfilling orders, managing accounts, remembering preferences, handling returns, and offering personalized recommendations.
* Marketing and advertising: sending promotional communications and displaying targeted ads based on your activity.
* Security and fraud prevention: protecting accounts, detecting fraud, and ensuring safe transactions.
* Communicating with you: providing customer support and maintaining business relationships.
* Legal purposes: complying with laws, responding to legal requests, and enforcing policies.

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How we disclose personal data

We may share your personal data in certain circumstances, including:

* With Shopify, vendors, and service providers (e.g., payment processing, IT services, shipping).
* With business and marketing partners for advertising and services.
* When you request or authorize sharing (e.g., shipping providers, social media integrations).
* Within our corporate group or affiliates.
* For legal reasons or business transactions (e.g., mergers, compliance with legal obligations).

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Relationship with Shopify

The Services are powered by Shopify, which processes your data to provide and improve the Services. Your data may be transferred and processed in countries outside your own. Shopify may also use your data across different merchants to provide advanced features.

For more details, you can consult Shopify’s Consumer Privacy Policy.

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Third-party websites and links

The Services may include links to third-party websites. We are not responsible for their privacy practices or content. Information shared on public or social platforms may be visible to others without restriction.

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Children’s data

The Services are not intended for minors. We do not knowingly collect personal data from children. Parents or guardians can contact us to request deletion if needed.

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Data security and retention

No security system is completely secure. We recommend using secure channels when sharing sensitive information.

We retain personal data as long as necessary for providing services, complying with legal obligations, resolving disputes, and enforcing agreements.

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Your rights and choices

Depending on your location, you may have rights such as:

* Access to your personal data
* Deletion of your data
* Correction of inaccurate data
* Data portability
* Opt-out of targeted advertising or data sharing
* Managing communication preferences

If you are in the EEA or UK, you may also have rights to:

* Object to or restrict processing
* Withdraw consent

We may need to verify your identity before processing requests.

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Complaints

You can contact us with complaints. You may also have the right to lodge a complaint with your local data protection authority.

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International transfers

Your data may be transferred outside your country. When transferred outside the EEA or UK, we rely on appropriate safeguards such as Standard Contractual Clauses.

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Changes to this Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on the website with a revised “Last updated” date.

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Contact

If you have questions or wish to exercise your rights, you can contact us at:
Email: feroxcompany3@gmail.com

For data protection purposes, we are the data controller of your personal data.