Shipping policy
Shipping Policy
Last updated: December 22, 2025
At Ferox, we are committed to delivering your orders as quickly and efficiently as possible.
Shipping Times
Orders are typically processed within 1–3 business days. Once shipped, delivery usually takes approximately 5–12 business days, depending on your location and external factors such as customs or courier delays.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information so you can monitor your delivery.
Delays
While we strive to meet the estimated delivery times, delays may occasionally occur due to factors beyond our control, such as high demand periods, customs processing, or shipping carrier issues.
Incorrect Address
Please ensure that your shipping address is correct at checkout. Ferox is not responsible for orders shipped to incorrectly provided addresses.
Lost or Missing Packages
If your package appears to be lost or has not arrived within the expected timeframe, please contact us and we will assist you in resolving the issue.
Contact
If you have any questions regarding your order or shipping, feel free to contact us at:
Email: feroxcompany3@gmail.com